Terms & Conditions
for OUGO
1. Introduction
These Terms and Conditions apply to all services provided by Ougo (“the Agency”, “we”, “us”) to the entity or individual purchasing our services (“the Client”, “you”). By engaging Ougo for digital marketing, web design, or consultancy services, you agree to be bound by these terms.
2. The Services
2.1. We will provide the services as described in the agreed Proposal, Statement of Work (SOW), or Invoice. 2.2. Scope: Any changes to the scope of work requested by the Client after the project has commenced may be subject to additional charges. 2.3. No Guarantees: While we use industry-best practices and data-driven strategies, Ougo cannot guarantee specific results (e.g., specific Google rankings, specific number of leads, or exact ROI) due to the variable nature of search engine algorithms and market conditions. We promise effort and expertise, not specific external outcomes.
3. Client Obligations
To allow us to do our job effectively, you agree to: 3.1. Provide all necessary access (e.g., website admin, hosting, analytics accounts) promptly. 3.2. Supply all content (text, images, branding assets) within the agreed timeframes. Delays in providing assets will result in a delay in project delivery. 3.3. Ensure that all content you provide to us does not infringe on any third-party copyright or trademark laws. You agree to indemnify Ougo against any claims arising from content you have supplied.
4. Fees and Payment
4.1. Invoicing: All quotes and estimates are valid for 30 days. 4.2. Payment Terms: Unless otherwise agreed in writing, invoices are due within 7 days of the invoice date. 4.3. Web Design Projects: A deposit (typically 50%) is required before work commences. The remaining balance is due upon completion or prior to the site going live. 4.4. Retainers (SEO/PPC/Social): Monthly marketing fees are payable in advance on the 1st of every month. 4.5. Late Payment: We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to pause all work and suspend website hosting if payment is more than 14 days overdue.
5. Intellectual Property (IP)
5.1. Upon Full Payment: Once you have paid all outstanding invoices for a project, the copyright for the final creative work (e.g., the website design, copy, and graphics created specifically for you) is transferred to you. 5.2. Agency Rights: Ougo retains the right to use the work for our own portfolio, marketing materials, and case studies. 5.3. Tools & Methods: Any background code, methodologies, or proprietary tools used by Ougo to create the work remain the property of Ougo.
6. Cancellation & Termination
6.1. Project Cancellation: If you wish to cancel a one-off project (e.g., a website build) after it has commenced, you will be liable to pay for all work completed up to that point. The initial deposit is non-refundable. 6.2. Retainer Cancellation: Ongoing monthly services (SEO, PPC, Social Media) require a minimum 30 days’ written notice to cancel.
7. Third-Party Costs
7.1. Unless explicitly stated otherwise, our fees do not include third-party costs such as advertising spend (paid directly to Google/Meta), software subscriptions, plugin licenses, or stock photography purchasing. These are the responsibility of the Client.
8. Liability
8.1. Limitation of Liability: To the maximum extent permitted by UK law, Ougo’s liability for any claim arising out of our services shall be limited to the amount of fees paid by the Client to Ougo in the 3 months preceding the claim. 8.2. Indirect Loss: We are not liable for any indirect or consequential loss, including loss of profit, loss of data, or business interruption, however caused. 8.3. Third-Party Platforms: We are not responsible for downtime, changes in policy, or account suspensions caused by third-party platforms (e.g., Google, Facebook, Hosting Providers).
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
For any questions regarding these Terms & Conditions, please contact us at: Email: marketing@ougo.co.uk Address: Bridge House, 509 Aldridge Rd, Great Barr, Birmingham B44 8NA
